Facebook Sharing Resolved

All Facebook sharing issues should now be resolved. Thanks for your patience.

Facebook Photo Sharing Issue

Currently Facebook sharing is being blocked by Facebook across all sites. We're working on a fix and will post more info when available. Thanks.

Order Confirmation Emails

We have noticed that order confirmation emails were not be sent out after 10 PM on November 5th.  This issue has been resolved, and confirmation emails are now once again being sent out by the server. Unfortunately, confirmation emails for previous orders will not be sent out.  We do apologize for the inconvenience.  If you have any questions, please contact customer support.

Maintenance Completed

Our scheduled maintenance has been completed.  Should you encounter any issues, please contact customer support.

Server Maintenance

Maintenance on our servers is scheduled for October 29 and November 5, 2013 between 8:00 PM and 11:00 PM Pacific Time. During this time period:

• All FYP Sites, including admin and reports, will be unavailable and will have "We are updating our site" status messages.
• API services, including uploads and key requests, may be offline for up to 30 minutes at a time.  Clients may encounter repeated "500" errors during these periods, which is normal and expected.  

Should there be any issues or the maintenance take longer than expected, a third service window will occur on November 12, 2013 between 8 PM and 11 PM.  

If you have any questions, please email us at support@triprism.com.

FYP Upload Issues

The upload issues appears to be resolved.  We are continuing to monitor the situation.  If you continue to experience errors when uploading, please contact customer support.

FYP Upload Issues

We are currently experiencing issues uploading images.  We are actively investigating the issue and will update this post when we have more information.