Reports.FindYourPictures.com DNS Issue

Some users have been unable to access the reports.findyourpictures.com website due to a DNS record error.  This error has been resolved, and access should be restored for all users.

If you continue to have trouble accessing reports.findyourpictures.com, please contact customer support.

FYP Order Proofs

For orders placed between about 6:00 PM Pacific on June 16 and 3:00 PM on June 17th, image proofs of ordered items will not be available.  Unfortunately, these proofs were not saved to the system during the below reported services disruption.  You may continue view the image data, including the file name, background and any zoom/shift data to help complete these orders.

If you require assistance with completing an order, please contact customer support and we will assist you in any way we can.

RESOLVED: Uploading Disruption / New Image Issues

The disruption of uploads and ordering should be resolved.  Uploaders should now be able to upload their images to our servers.  Due to the extended down time, there may continue to be significant delays in uploads while they catch up.  Your patience is appreciated.

We are also bringing the FYP sites back online, and confirming their operational status.  We anticipate that all FYP sites should be operational within the next 30 minutes.

If you continue to have any issues or require any assistance related to this disruption, please contact customer support.

Uploading Disruption / New Image Issues

We have been experiencing issues through our service provider for saving new images.  This affects both uploaders and create images on the site.  We are currently posting updating messages on the client facing sites, and will be listing 500 error messages on uploaders.  A solution has been found; however it does appear to be taking some time to implement.  We will update this blog once all services have been restored.