Normal Operations

All images should be available and the system is operating normally.

Missing Images / Unable to Login (Update)

All images uploaded after August 2, 2011 should now be available.

Missing Images / Unable to Login (Update)

All images uploaded in December 2011 should be available.

Update 9:30 AM PST: All images uploaded after November 21, 2011 should be available.

Update 1:45 PM PST: All images uploaded on or after November 4, 2011 should be available.

Update 2:35 PM PST: All images uploaded on or after October 12, 2011 should be available.

Update 9:25 PM PST: All images uploaded on or after August 21, 2011 should be available.

Missing Images / Unable to Login (Update)

We are continuing to work diligently on this issue. All images uploaded on or after December 16 should be available online.

If you require a specific image for an order that has been placed, please contact customer support.

We will continue to update this blog until the issue has been resolved.

Update 3:30 PM PST: Images uploaded on or after December 11 should be available.

Update 5:00 PM PST: Images uploaded on or after December 5 should be available.

Missing Images / Unable to Login

At about 3:00 PM Pacific Time, we encountered intermittent issues with users and photographers accessing their images. We have determined the issue and are working to resolve it as quickly as possible.

Uploads should continue to operate normally.

Photographers may notice some issues on their admin site related to products and photos that have been ordered.